We have a 14 day returns policy, which means you have 14 days after receiving your item to request a return.

To make a note for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.

To initiate a return, please contact us at contact@myplazashop.com

If your return is accepted, we will send you a returns label and instructions on how and where to send your package. Items returned to us without first submitting a return request will not be accepted.

For any return questions, you can always contact us at contact@myplazashop.com

Damage and problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess and resolve the problem.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift vouchers.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and once the return has been accepted, make a separate purchase for the new item.

European Union 14 days reflection period

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically replaced via your traditional payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@myplazashop.com

Shipping

Express orders from MyPlaza shop are shipped using DHL or FedEx couriers. A tracking ID from MyPlaza shop will be sent within 24 hours after processing the order at our warehouse through email.

Free shipping is available for all orders over €150. For orders under €150, shipping costs are based on the weight of the package, starting from €6.50.

Anticipate a delivery time of 1 to 3 business days